Data Controller
Controller: ecn-apps
Email:
info@ecn-apps.com
Location: Querétaro, Mexico.
Scope
This Policy applies to personal data collected through our website, contact forms, email correspondence and related services. If you access our services from other jurisdictions, additional data protection laws (for example the GDPR for EU residents) may apply.
Personal data we collect
- Identification & contact data: name, email address, phone number and other information you provide when contacting us or using our services.
- Technical & usage data: IP address, device identifiers, browser type, operating system, pages visited, referrer, and usage logs collected via cookies and server logs.
- Communications data: content of messages, inquiries and related metadata (timestamps, sender).
- Transactional & billing data: where applicable, details necessary for invoicing and contractual performance.
Purposes of processing
We process personal data to:
- Provide, operate and improve our services and website.
- Respond to inquiries, support requests and communications.
- Manage contracts, billing and legal obligations.
- Analyze site usage and perform analytics to improve user experience.
- Send marketing communications only when you have given your explicit consent or where permitted by law.
- Protect our rights, property and the safety of users and third parties.
Legal bases for processing
Depending on the processing activity, we rely on one or more legal bases, including:
- Performance of a contract or pre-contractual steps.
- Your consent for specific purposes (e.g., marketing, non-essential cookies).
- Our legitimate interests (such as security, fraud prevention, and service improvement), provided they do not override your rights.
- Compliance with legal obligations (tax, accounting, regulatory requirements).
Cookies and similar technologies
We use cookies and similar tracking technologies. See our Cookies Policy for detailed information on cookie types, purposes and how to manage or withdraw your consent.
Recipients and third-party processors
We share personal data with service providers acting as processors (hosting, analytics, email delivery, payment processors). We require processors to implement appropriate security measures and limit use of data to specified purposes. We may transfer data outside Mexico; where we do so we implement contractual and technical safeguards.
Data retention
We retain personal data only as long as necessary to fulfill the purposes described, to comply with legal obligations, or to resolve disputes. Retention periods vary by category (e.g., accounting records retained per tax law; support records retained as necessary).
Rights of data subjects
Depending on applicable law, you have rights including:
- Access: obtain confirmation and a copy of the personal data we process about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of data where lawful.
- Restriction: request limitation of processing in certain circumstances.
- Objection: object to processing based on legitimate interests or direct marketing.
- Portability: receive your data in a structured, commonly used format and transmit it to another controller, where applicable.
- Withdraw consent: withdraw consent where processing is based on consent without affecting prior processing.
To exercise any of these rights, contact us at info@ecn-apps.com with your name, email, the right you wish to exercise, and any proof of identity or representation required. We will respond within the timeframes required by applicable law.
Complaints and supervisory authority
If you believe we have not respected your rights, you may file a complaint with us at the contact above or with the competent supervisory authority. In Mexico the authority is the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI): https://www.inai.org.mx/. For EU residents, applicable GDPR supervisory authorities may also have jurisdiction.
Security
We implement reasonable technical and organizational measures (TLS, access controls, backups, internal policies) to protect personal data. No internet transmission or storage method is completely secure; we recommend you take precautions when sharing sensitive information.
Children
We do not knowingly collect personal data from children without verifiable parental consent. If we learn that we have collected data from a child without consent, we will take steps to delete such data promptly.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will publish the updated policy here and indicate the effective date. When changes are material, we will notify you by email or prominent notice on the website.
Contact
If you have questions about this Privacy Policy or wish to
exercise your rights, contact:
Email:
info@ecn-apps.com
Effective date: 30 January 2026.